🧾 Return Eligibility
You can request a return or exchange if:
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The item you received is damaged, defective, or incorrect.
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You contact us within 3 days of receiving your order.
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The product is unused, unwashed, and in its original packaging with all tags intact.
Please note:
We do not accept returns or exchanges for items damaged due to mishandling, improper use, or after 3 days of delivery.
⚙️ Return Process
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Contact our support team via WhatsApp or email within 3 days of delivery.
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Email: emporiummart@94gmail.com
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Phone / WhatsApp: +92 331 385 8382
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Share your order number, issue details, and product pictures (if applicable).
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Our team will review your request and guide you through the return or replacement process.
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Once approved, please ship the product back to us using a reliable courier service (address will be shared by our support team).
💸 Refund Policy
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Refunds are issued only if the product cannot be replaced.
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Refunds are processed within 5–7 working days after receiving and inspecting the returned item.
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Refunds will be made through the same payment method used for the purchase (or via bank transfer for Cash on Delivery orders).
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Shipping fees are non-refundable unless the return is due to a mistake on our part (wrong or damaged item).
🚫 Non-Returnable Items
The following items are not eligible for return or refund (unless defective):
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Personal care, hygiene, or cosmetic items
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Clearance or sale items
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Customized or special-order products
💬 Exchange Option
If you wish to exchange a product (for example, wrong size or model), please contact us within 3 days of delivery.
Exchanges are subject to stock availability.
📞 Contact Us
For return or refund inquiries, feel free to reach out to our support team:
📧 Email: emporiummart@94gmail.com
📱 Phone / WhatsApp: +92 331 385 8382
🕒 Business Hours: Monday – Saturday | 10 AM – 8 PM